Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.
If you have any further question regarding your refund, please, don’t hesitate to contact us to find out more.
-There is no right of withdrawal for food items or cosmetics & personal care products. However, since we care for the satisfaction of our valued customers, we accept return of orders that have not been shipped, fell apart during shipment. Right of withdrawal is not valid in case you have to leave your current address when your order is en route, or in case the arrival of your order misses the date of your special days or events.
You can ask for return in case the packaging of your product is damaged during shipment, or in case the packaging falls apart so much as to cause the product to lose its quality.
For the item you want to return, the full price of the product is refunded or the order will be sent again free of charge depending on your choice.
About Customs, Duties & Taxes (VAT)
When ordering from our website ; You are responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the Turkey may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Gourmeshop has no control over these charges, nor can Gourmeshop predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
• Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
• Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, and Taiwan.